General

Wavelength Electronics Inc. is committed to protecting your personal information. This Privacy Policy defines the information collected by Wavelength Electronics Inc. and the use thereof. This Privacy Policy covers customer data obtained in the course of business, including order information, web forms and downloads from the following sites: www.teamwavelength.com, inside.teamwavelength.com, www.wavelengthelectronics.com and ftp.teamwavelength.com

Wavelength Electronics Inc. will only collect and use your Personal Information in accordance with this Privacy Policy and only as is necessary to provide you with the services that you have requested.

What Customer Data Does Wavelength Collect?

A. Automatically Collected User Information

This includes but is not limited to web page requested, referring page, user IP address, internet browser used, device used, geographical location and the time and date of the request. Wavelength Electronics uses session cookies to collect such information. Site usage data is stored in aggregate. An individual’s use of the site is not stored.

B. User Submitted Information

This is information which a user submits to Wavelength Electronics Inc. through orders, online forms, tech support calls, and other interactions with the company. It can include account login information; contact information such as name, company, physical address, email address, phone numbers and fax numbers; products of interest; questions about products and application of products; order information including credit card number, shipping provider, shipping account number, products and quantity.

C. Newsletter Contact Information

This is information which a user of the website submits to our newsletter subscription form or is provided to Wavelength verbally or in writing specifically for the purpose of receiving the newsletter. This can include name, company and email address.

D. Information from Others

In some cases, we may obtain information about you from third parties, such as marketers, distributors, and researchers.

What is the Data Used For?

A. Automatically Collected User Information

This information is used to provide increased site functionality, better statistical analysis of web site usage and to locate errors in the site. Wavelength Electronics Inc. only stores a session identifier which allows a set of web page requests to be grouped as one user session for statistical analysis.

B. User Submitted Information

This information is used to fulfill orders, answer user questions and provide additional product information. User submitted information is never linked with any automatically collected information. Information submitted to online design calculators is not stored in any way once the calculations are completed. Credit card information obtained with online orders is stored with the order record.

C. Newsletter Contact Information

Contact information submitted to Wavelength for the purpose of receiving our newsletter will be used only for the newsletter. If you wish to stop receiving our newsletter at any time you may contact us using any of the methods listed on our Contact Us page, by clicking the unsubscribe link in the newsletter, or by entering your email address on the unsubscribe form.

D. Information from Others

This information is used to fulfill orders, answer user questions and provide additional product information.

How Long is the Data Stored?

A. Automatically Collected User Information

This information may be stored indefinitely for historical analysis.

B. User Submitted Information

Customer information associated with an order will be stored indefinitely to allow notification of service action, recall or other product-related communication. Other customer submitted information may be stored indefinitely.

C. Newsletter Contact Information

This data will be stored as long as the newsletter is published.

D. Information from Others

This data may be stored indefinitely.

Who Has Access to the Data?

We will disclose any personal information we have collected if required by law. In addition, Wavelength grants access to employees and/or representatives with a legitimate business purpose as described:

A. Automatically Collected User Information

Wavelength will access this data to prepare reports and analysis for internal use. Google Analytics will access the data to provide statistical analysis. This information is not provided to any other entity in its raw format. Statistics generated from this data may be given to third parties that provide services to Wavelength Electronics Inc., but such third parties may not use the information for any other purpose.

B. User Submitted Information

Customer credit card information is submitted to Volusion and Authorize.net, Wavelength’s payment processors, to capture funds. Customer information associated with an order may be accessed by Wavelength, as well as Wavelength logistics providers (i.e., DHL, FedEx, and UPS) to fulfill that order. Information associated with technical product issues may be accessed by Wavelength to answer questions and resolve issues. This information may be shared with registered Wavelength Electronics Inc. distributors in order to provide a user with better service. Distributors are not allowed to use the information given to them for any purpose not related to Wavelength Electronics Inc. business.

C. Newsletter Contact Information

This information is accessed by Wavelength and MailChimp to produce and distribute the newsletter. Contact information provided for the purpose of receiving the newsletter will not be provided to any other entity.

D. Information from Others

This information is accessed by Wavelength and MailChimp to produce and distribute product information, answer questions and resolve issues. This information may be shared with registered Wavelength Electronics Inc. distributors in order to provide a user with better service.

How is the Data Secured?

Wavelength uses best practices for data security, including encryption, firewall, strong passwords and limited physical access. Once data is stored by Wavelength Electronics Inc. access to such data is restricted through security measures to authorized personnel. Security of data accessed by third parties as described above is governed by their privacy policies.

Should a security breach occur, Wavelength will notify affected customers within 72 hours of determination of the security breach.

User Access to Personal Information

When you register online on our website, you can access your profile information at any time via your secure account login and viewing your account. In most cases you also have access to your order history for any orders you placed through the website.

You may affect the correction and/or removal of any user submitted personal information stored by Wavelength Electronics Inc. by contacting dataprotection@teamwavelength.com or using any of the methods listed on our Contact Us web page.

You may also configure most browsers to disable cookies to prevent automatic data collection.

Links to Third Party Websites

Any links on Wavelength’s website to third parties will not be affected by this Privacy Policy. Wavelength Electronics Inc. disclaims any and all responsibility and/or liability for any action taken by such other third-party sites and any content contained on such other third-party sites.

Use by Children

None of the features of Wavelength’s websites are intended for use by children. If Wavelength Electronics Inc. is made aware that any user submitted information has been submitted by a child it will be deleted. Parents of the child whose information has been collected may contact dataprotection@teamwavelength.com or use any of the methods listed on our Contact Us web page to request deletion of this information.

Conditions of Use

If you choose to visit our website or otherwise provide us with your personal data, any dispute related to data privacy is subject to the terms of this Privacy Policy and any terms and conditions of use posted on our website.

Amendment to Privacy Policy

Wavelength Electronics Inc. reserves the right to change this Privacy Policy at any time. We will not make material changes to this Privacy Policy that result in less protection for your personal data without notifying you and providing you the option to opt-out.

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