Job Summary
Wavelength Electronics designs and manufactures precision electronics for critical semiconductor laser systems. Our controllers are used in challenging applications like surgical equipment, medical tests, dangerous chemical detectors, climate research – and other technology that significantly improves lives.
We’re looking for a Laser Electronics Applications Engineer to join our well-established team. We have earned sales through excellent customer service and strong relationships with customers and international distributors. We’re growing and need to expand our team. You’ll help laser engineers integrate our OEM drivers and temperature controllers into their systems or guide researchers on setting up our touchscreen instruments to run their experiments. We’ll train you to operate all WEI products and understand how they help laser engineers design high performing systems. This job is ideal for a Physics or Engineering graduate who wants to see a wide range of laser applications in action.
The team you’d be joining is well trained, takes pride in their work, and comes to work with a smile. We manufacture the electronics here in Bozeman, at our state-of-the art facility. It is a friendly, respectful environment. Individuals have autonomy over their work with support for questions and brainstorming from senior members of the team. This role is an opportunity to join one of Bozeman’s longest standing high-tech photonics firms.
Benefits include competitive wages, paid health insurance premiums (100% for employee AND dependents), HSA contribution, 401k, paid vacation, sick leave and holidays, and an excellent working environment.
Responsibilities
- Ask the right questions to understand client’s needs and goals, both technical and business. Accomplish this mostly remotely via email, phone and video calls.
- Guide new clients to the best fit product by learning about their needs and recommending which our of products will accomplish what they need. Know when to offer Product Variations.
- Imagine a customer setup in an optics lab or in the field and creatively ask the right questions to properly diagnose the problem and offer solutions. Simulate customer setups on the bench and provide accurate, complex troubleshooting and technical support.
- Work with the Account Manager to determine client’s technical challenges and the best strategy to earn each design win.
- Examine warranty claims and handle customer returns and exchanges. Our RMA rate is less than 0.1%!
- Communicate with excellent clarity both written and verbal to both US and international customers.
- Growth opportunities: Help engineering with new product testing, update data sheets, help design & test product variations. Potentially travel to the Photonics West Exhibition.
Education & Experience
- Requires a 2-year degree in a technical field or equivalent experience and two years experience in B2B customer service
- Understands and can troubleshoot basic analog and digital electronic circuits and read schematics
- Familiarity with Labview programs and USB interface software a plus
- Excellent verbal and written communication skills
You’ll love working at Wavelength if you are…
- Satisfied by solving customer problems: You care about learning clients’ pain points and solving their technical challenges.
- A creative problem solver: You naturally can find the true root cause of a problem and use good judgment and creativity with the questions you ask.
- Good at building trust: You want the best outcome for the customer & this shows in every interaction.
- Curious: You like to learn what our customers are doing and how the right electronics can prove their new design is solid.
- A self-starter: You take initiative to improve systems and reach out to customers. You are able to work autonomously in a dynamic environment and manage shifting priorities.
- Principled: You maintain unparalleled integrity, confidentiality, discretion, and judgment. You own your mistakes.
- Personable: You are professional with both written and verbal communication. You are sociable and earn the trust of the team.
- Team player: You excel at working with cross-functional teams such as Manufacturing, Engineering, and Marketing.
- Playful: You have fun while working hard. We laugh and celebrate wins as a team.
Does this sound like you?
Send your resume and cover letter to hr@teamwavelength.com explaining why you’d like to join our long-standing team.
Pay: $25 – $35/hour DOE
Wavelength Electronics Inc. is a woman-owned and operated equal opportunity employer. We are committed to creating an inclusive work environment where creativity and diversity thrive.
